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Frequently Asked Questions

On your path to a healthier you!

Available Mon-Sun, 8 am-6 pm (PST)
If you don’t see the answers you need below, message us?

Final Sale

All items for SALE or promotion are considered FINAL SALE and cannot be returned for store credit or exchange. All Apparel FINAL SALE.

Gifts/E-Gifts

Choose e-gift options with special promotions. E-gifts are eligible for a personalized message, with a check box selected on the product page. You do the shopping and we send your โ€œgift receiverโ€ their gift!

Payment Options

Accepting Visa, MasterCard, Discover, and American Express credit card payments as well as PayPal, Venmo, Google Pay payments, & Cash App.

Purchasing Physical Products

Please allow time for processing all orders. Physical merchandise with shipping is exclusively made-to-order (MTO).

Privacy Policy & Terms Of Use

Jaclyncreations.com is the sole owner of the information collected on this site. This information will under no circumstances be distributed.

Purchasing Apparel

We do our best to describe every garment to the best of our ability as well as list measurements. Please allow time for processing, all items are exclusively made to order (MTO). When purchasing from JaclynCreations.com, you are agreeing to our shop policies.

Print Books

Our exclusive print recipe books can be found on our website. To reserve your copies today visit the request form.

We Offer Standard Shipping

Allow up to 72 hours for processing after you have placed your order. MTO merchandise will arrive on your doorstep 7-14 business days after we process your order.

Class Cancellation Policies

Class credits, all single sessions, or loyalty members’ absence from classes are non-refundable. Please notify us 6-hours in advance, and adhere to the cancellation policy. Late Cancellations:For all classes, late cancellations will result in the loss of the class credit.Late Arrival / No-Show: For all classes, no-shows will result in the loss of the class credit.

Services Cancellation Policies

A minimum of 48 hours’ notice of appointment cancellations is required except in legitimate emergencies. Late Cancellations: You’ll be charged a $50 fee for the first absence and the full amount of the visit. Late Arrival / No Show: We regret that late arrivals or no-shows will not receive extensions of scheduled appointments. The full session fee will be charged.

After Hours

Appointments required during normal office hours (Mon – Friday after 6 pm) sessions may be assessed an emergency fee of an additional $250.00. For urgent concerns, calls made after hours will be billed an additional $250.00.

In The Time Of An Emergency

Calls should be made to 911 in a time of a true emergency. Do call 911 if you develop symptoms requiring emergency assistance such as difficulty breathing or shortness of breath. Persistent pain or pressure in the chest.

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